Our Commitments To Our Customers

Buying high value jewellery on-line can be a daunting experience. So, we’ll always provide clear, comprehensive answers to any questions you may have. To ensure your shopping experience with us is stress-free, enjoyable and reassuring, we offer these commitments:

Authenticity Guarantee

We understand that buying pre-owned jewellery is an important decision, so each piece we sell undergoes a rigorous, DGA-qualified authenticity check using the latest technology and our own databases. With over 15 years' experience, we’re selective about the pieces we acquire. We want our customers to be fully confident they're buying the genuine article every time they purchase. Our experience, and commitment allows us to guarantee the authenticity of each branded item – for life!

Quality Assurance

Each item is cared for in our workshop, where it’s meticulously cleaned, serviced, and polished to maintain its original, unique beauty. Occasionally, vintage or antique pieces may need adjustments, and when they do, we’re here to offer professional repair and restoration services. We’re committed to helping your jewellery stay as beautiful as the day you bought it.

Proposal-Ready™ Promise

Our Proposal-Ready™ Tiffany & Co. and Cartier rings are prepared to dazzle, showing no scratches or signs of wear. They undergo full authentication, cleaning, and polishing, and are presented in their original boxes, usually complete with certificates and paperwork. Each ring sparkles like new — ready to make a perfect impression on the big day.

Great, Great Value

As one of the first exclusively online jewellers, we keep our overheads low so we can offer unbeatable prices. We continually monitor the market to keep our prices competitive. If you find the same piece with another retailer at a better price, get in touch, and if we can match it, we will!

30-Day No-Quibble Returns

Buying jewellery is personal, and we want you to be completely happy. That’s why we offer a 30-day return policy. Note that any modifications you require may mean a return is not possible.

Independent Certification

Our pieces often come with original diamond certification and additional owner's paperwork. For high-value items without certificates, we work with the GIA — the world’s leading diamond laboratory — to provide independent verification. Additionally, significant gemstones receive certification from long-established specialist laboratories.

Free of Charge, Fully Insured Shipping

We offer free shipping within the UK and worldwide, with full tracking and insurance. UK orders arrive overnight; international orders typically take just a few days. So you can relax in the knowledge your item is safely on its way.

Ongoing Support & Care

After your purchase, we’re here to keep your jewellery looking beautiful. We offer ongoing services for cleaning, polishing, re-sizing, and repairs. If additional materials or labour are required, we’ll keep costs as low as possible. Our after-sales care is our way of saying thank you, ensuring your jewellery continues to shine.