FAQs

What do you charge for delivery?

For all our jewellery items, shipping is free of charge.

For UK customers, we offer free overnight delivery to your home or office. Your package is tracked & fully insured while in transit, so you can relax in the knowledge it’s in safe hands.

International customers benefit from the same free of charge secure shipping service. It just takes a couple of days longer, depending on the length of the journey. Our record is 36 hours to mainland China!

How long do I have to wait?

We despatch every working day. We aim to ensure you receive your item 1 to 2 working days after payment has cleared for UK delivery, and within 3 to 5 working days for overseas – depending on carrier and destination country.

And we'll provide you with a tracking number, so you can watch the progress of your small parcel!

Which carrier and insurance services do you use?

We use insured Royal Mail Special Delivery or DHL for UK items – so a signature will be required by your postman (or woman). For overseas deliveries, we use DHL, FEDEX or UPS.

All items are insured for their full sale value by Bloomsbury Manor. For exceptionally valuable items, for which courier firms do not provide insurance cover, a separate policy is paid for by us to cover loss or damage.

What about taxes, duties and import restrictions?

We try to be as helpful and resourceful as we can here. Because we regularly send jewellery items to overseas buyers, we are aware of many of the charges and other legalities. However, we cannot profess to be expert, or to have full knowledge of, all applicable laws in your country of residence. The responsibility for paying and managing any local restrictions ultimately lays with our customers.

To be clear: the buyer is responsible for purchasing goods which he or she is lawfully able to import, and for the payment of import duties and taxes of any kind levied in their country of residence.

What is the Lifetime Authenticity Guarantee

Our Lifetime Authenticity Guarantee helps protect you when buying from our store. It applies to branded jewellery items we sell on our website, unless otherwise stated. 

The customer will be entitled to a full refund under this authenticity guarantee, subject to the following conditions:

  1. The item must be confirmed as not authentic, in writing, by the brand itself.
  2. This guarantee does not extend to the opinions of individuals, or other companies, retailers or trade or non-trade related organisations.
  3. Verbal statements, such as those from a Sales Representative or Ambassador in a store, can not be accepted as valid proof of inauthenticity.
  4. The item must be returned to us in original, unmodified condition, with any and all documentation originally supplied by Bloomsbury Manor when the item was purchased from us.
  5. A period of no longer than 45 days to allow full investigation and analysis will apply before a refund may be issued

What is the Bloomsbury Manor returns policy?

We offer all our customers a  30 day no-quibble returns guarantee. This means you have the right to return any Goods purchased from Bloomsbury Manor – we don't even need to know why! Please be aware though, that if you do need to return an item, these are the terms which apply:

  • Please tell us in writing (email is fine!) that you wish to make a return as soon as possible after receipt of the item.
  • Unfortunately, you may not return handmade, specially commissioned or personalised goods, or for any item that has been altered in any way shape or form, eg. re-sized or extended
  • The item must be returned to us within 30 days of purchase:
    • with both the item, any included documentation and all packaging in their original condition
    • securely wrapped
    • including our delivery address which we will confirm in writing
    • at your risk and cost using a tracked, signed for delivery service, or in person by arrangement
    • items must not show signs of being worn (we will check for micro-scratches upon arrival)

After we have received the item, we will credit you with the full purchase price less any delivery charges (actual courier costs plus insurance).

If you do not return the items to us or we do not receive them, you remain liable to us for the cost.

Please see our Refunds Policy for more detail. We do apologise if these terms sound a little onerous – they're designed to protect you should there be any personal or other reason for which you need to return items you were hoping to make your own.